Mexborough Health Centre

I took my 84 year old mother to see her doctor today. She is very frail and ill. Not so long ago, it would have been the norm for the doctor to visit such poorly, frail patients at home. Sadly, this is no longer the case We waited in the waiting area for 45 minutes. During this time, I witnessed the poor receptionist inundated with patients visiting for various reasons, getting frustrated through the lack of help and care and her being unable to remedy any of their requests. It was sad to witness patients desperate for help Finally I went into the doctor with my mother. The doctor is clearly busy and under stress. The doctor did not turn around or looked at us and continued doing computer work. We were not greeted or asked to sit. I explained, whilst standing, my mum had had a brain blood clot and the hospital had issued medication. The prescription had run out. We had called the hospital and they had told us to visit mums GP. The doctor said go see reception. I asked will reception get this today for us. The doctor repeated go see reception and no it would take time. The doctor was hostile. I protested that my mother needed this medication today. The doctor got angry with me and told me to leave the room. I refused. The doctor almost blew up in anger. I asked for help for my mother. Bedside manner did not exist. Basic care and interest in my mother, the patient did not exist. The doctor left the room at speed. Did not attend to my mother and brought in the practice manager saying I was being “nasty”. I was articulating clearly and directly, with assertion, not aggression. The practice manager asked me what the problem was. I made a comment about the doctors mental state as in complete honesty the behaviour is not what you would expect from a professional doctor practicing medicine. We did not get my mothers medicine. My mother is a vulnerable elderly widow. My sister and I care for her travelling distances of 150 miles. We do not leave alone ever now and would not entrust her to social or welfare care The doctor and the practice manager made me leave the surgery and the doctor told my mother I was not allowed ever to visit with her again. The PM told me I could get a new doctor. Do we really have choices here. I am saddened and dismayed. Attitudes and behaviours do not belong to government funding. Its an inside job. I will make an official complaint as the treatment by the doctor today of apathy towards my mother and utter contempt towards me is shameful. I have no idea how Mexborough Health centre became so bad. I have visited many times with my elderly parents and the experience has never been thus. I know I am not isolated in my views here as many of my friends in the area do not visit the doctor because of the lack of care, patience and interest in them and rudeness.
Original Comment Report...

Rang today after I rang 111 on Friday regarding giving up alcohol and not slept for 3 days I rang surgery Monday to advice what 111 said knowing that it will be 6 days today no sleep and they didn't want to know all I got offered was appointment Friday which would mean 11 days no sleep due to withdrawels she did say ring tomorrow at 8 which is no help to me I rang the other week about a chest infection they gave me same day appointment but when im asking for help to quit drinking they don't want to know I only wanted something to help me have my first night sleep aspire can help with rest very unprofessional
Original Comment Report...

It's difficult to know where to begin describing all of the problems with this practice. It only has two GPs, both of whom are female. If you need an appointment, e past to wait two or three weeks. Yes; WEEKS - not days! Same-day appointments are available, but if you call later than 8:03am, then you're out of luck. It once took me 47 (forty-seven) attempts to get through to a receptionist, eventually by 8:07am. Having made a same-day appointment recently , they called back an hour later to cancel. Instead referring me to A&E. My illness was undoubtedly infectious, yet they flatly refused a telephone appointment. But then to make the ludicrous suggestion of visiting A&E was the icing on the cake. "Terrible" woupd be a generous way of describing this excuse for a medical practice. The receptionists do their best (usually), and I really pity their situation. The practice needs: New management More GPs Some male GPs Online appointment booking facility (It's 2019!) Telephone consultation option
Original Comment Report...