Dr Margaret Mckenna And Partners |
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3.2 
21 Reviews Dr Margaret Mckenna And Partners 227 Park Grange Road, S Yorkshire, Sheffield, South Yorkshire, S2 3TA Phone : Web :http://www.norfolkparkmedi.. Email :sheccg.norfolkparkmp@n. EPS : Available .... CQC : 
Status :
Dr Margaret Mckenna And Partners is a GP Practice in Sheffield and provides a list of services listed below if available. This GP practice has 21 reviews with a rating of 3.2 out of 5 and a CQC rating of Good. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Dr Margaret Mckenna And Partners is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 765 individuals have been screened out of a possible 1,064 eligible people.A total of 71.9% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 87 people to hit the required 80% screening target. | 765 |
| Cervical Screening Ages 50 to 64 | 250 individuals have been screened out of a possible 358 eligible people.A total of 69.8% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 37 people to hit the required 80% screening target. | 250 |
| Overall number of GP appointments | 3,354 Number of appointments in Aug 2023 from a practice list size of 5,235 patients | 3,354 |
| Face to face appointments | 1,829 Face to Face appointments in Aug 2023 which is 54.5% of the total number of appointments. | 1,829 |
| Home Visits | 0 Home Visits in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Telephone appointments | 1,484 Telephone appointments in Aug 2023 which is 44.2% of the total number of appointments. | 1,484 |
| Unknown appointments | 41 Unknown appointments in Aug 2023 which is 1.2% of the total number of appointments. | 41 |
| Video call appointments | 0 Video call appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| Mar 18 2018 | ||
This review is on behalf of a friend without internet access. My friend visited the surgery and upon her return home cried.
My friend went to the surgery to pick up a prescription. She approached the desk and said good morning. After 5 minutes the receptionist looked up and said "yes". My friend asked for her prescription and without the receptionist looking in the prescription box she asked my friend when was it ordered. My friend struggled to remember and told the receptionist she was not sure. Again without the receptionist looking in the prescription box she said to my friend "If you have not given 3 days notice it will not be ready". The receptionist turned her head back to the computer screen indicating the conversation was over.
My friend left the surgery without her prescription feeling she had done something wrong.
She had no medication that weekend. My friend is a polite gentle soul who deserves a little politeness.
A smile and courtesy costs nothing - I would ask the receptionists to put theirselves in the patients shoes occasionally. Thank you. | ||||||
| By: | Dr M |
| Mar 16 2018 | ||
The doctors at this surgery are wonderful. They listen to their patients and make great attempts to deliver good patient care. They follow-up with the patient as to how their treatment is going and endeavour to improve their care for the patient at all times.
The only issue I would have with Norfolk Park Medical Centre is the front of house Medical Receptionists who do not seem to hold by the same ethos as the doctors do. Throughout the NHS administrative staff seem to be trying to improve their communication skills with patients and maybe Norfolk Park Medical Centre Receptionists have not caught up with this yet. There are various NHS protocols in place to follow, as well as staff training for Administrative staff available so that Medical Receptionists and Medical Secretaries can look at how they are communicating with patients. The key here is that patient care comes first so if a patient with an illness is met at first point by potentially a rude medical receptionist (this could be because the medical receptionist is feeling "stressed") then that patient care is not being met. The training of Medical Receptionists at Norfolk Park Medical Centre could potentially help them to deal with their own feelings of stress and therefore not project that onto a patient.
Moving forward, the NHS I believe is achieving a great deal with training of administrative staff but there are some places, such as Norfolk Park Health Centre Medical Receptionist staff, that would benefit from training and thus creating a welcoming and secure environment for patients - and thus allowing the patient to feel confident to approach the reception desk without any feelings of trepidation. Reply from Dr Margaret Mckenna And Partners Mon, 19 Mar 2018 09:32:22 Z Thank you for your comment, this will be discussed at our next staff meeting. As a practice, we do undertake staff training. If you would like to discuss this further, please feel free to contact the surgery and speak with the Practice Manager. | ||||||
| By: | Anonymous |
| Oct 23 2018 | ||
One doctor is lovely and always makes time for you, however getting to see her mean going through receptionists who are rude nosey and ignorant. They ask the nature of your call and do not accept its private as a reason. you cannot speak to or see a doctor unless you ring between 8-10am, so be warned people if its after 10 just ask the alement or illness to only produce itself between these hours, there is no flexibility and no compassion from reception. | ||||||
