Paston Surgery |
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3.7 
17 Reviews Paston Surgery 9-11 Park Lane, North Walsham, Norfolk, NR28 0BQ Phone : Web :http://www.pastonsurgery.n.. Email :. EPS : Available .... CQC : 
Status : Closed
Paston Surgery is a GP Practice in North Walsham and provides a list of services listed below if available. This GP practice has 17 reviews with a rating of 3.7 out of 5 and a CQC rating of Good. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Paston Surgery is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 606 individuals have been screened out of a possible 807 eligible people.A total of 75.1% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 40 people to hit the required 80% screening target. | 606 |
| Cervical Screening Ages 50 to 64 | 551 individuals have been screened out of a possible 739 eligible people.A total of 74.6% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 41 people to hit the required 80% screening target. | 551 |
| Overall number of GP appointments | 4,570 Number of appointments in Aug 2023 from a practice list size of 6,651 patients | 4,570 |
| Face to face appointments | 3,490 Face to Face appointments in Aug 2023 which is 76.4% of the total number of appointments. | 3,490 |
| Home Visits | 0 Home Visits in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Telephone appointments | 775 Telephone appointments in Aug 2023 which is 17% of the total number of appointments. | 775 |
| Unknown appointments | 94 Unknown appointments in Aug 2023 which is 2.1% of the total number of appointments. | 94 |
| Video call appointments | 211 Video call appointments in Aug 2023 which is 4.6% of the total number of appointments. | 211 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Paston S |
| Jul 13 2019 | ||
Having read through some of the recent reviews, I find it hard to believe that we are talking about the same surgery. Whenever I have called the surgery, the receptionists have been lovely - very helpful, friendly, caring and efficient - in fact, they generally go out of their way to help me. The GPs that I have seen have been fabulous - very interested, helpful, caring and never have I felt that I have been hurried out of the room and not listened to. Mind you, I like things to be done quickly and appreciate that GPs have limited time for appointments; if I allow my appointment to overrun, it means that all other patients to be seen after me that day are seen late. I have had serious health concerns and have never found that my allocated slot in not long enough for a GP to address my concerns. Paston Surgery is excellent. Reply from Paston Surgery Tue, 16 Jul 2019 14:03:23 +0100 Here at Paston Surgery, we are very grateful that you have taken the time to post this comment. We will always endeavour to give an efficient and friendly service to all our patients. | ||||||
| By: | Paston S |
| Jul 13 2019 | ||
I cannot fault the care given by Paston Surgery over the past 22 years. Reply from Paston Surgery Tue, 16 Jul 2019 14:00:49 +0100 Here at Paston Surgery, we thank you greatly for taking the time to post this positive feedback for us. We will continue to provide the service that our patients deserve and one that we can be proud of. | ||||||
| By: | Paston S |
| Apr 17 2019 | ||
Receptionists are generally rude and dismissive when you speak to them and the GPS I’ve experienced (with the exception of 1) have been so dismissive and make you feel like a burden! They also put inaccurate information on some referrals they made and this was never discussed with me! The specialist they referred me to highlighted these errors and suggested I make a formal complaint which I do not have time or energy to do! Instead, I will be looking to change surgery to one where the doctors actually care about their patients, listen to them and want to do their jobs well (if such a thing exists anymore within a failing NHS system?!). While I appreciate there’s a lot of pressure on GPs and lots of unrealistic targets, I work in a similar environment in that respect and it doesn’t stop me fighting back to make sure the vulnerable young people I’m responsible for get the best support available - I therefore have little respect for medical professionals that don’t do not do the same for their patients. At Paston surgery this is definitely the case as it’s clear they need you out of their room in set time and will hurry you along to make sure that happens while occasionally rolling their eyes when you point out they’ve neglected to listen to what you said. | ||||||
