Comfort Call Tameside
Comfort Call Tameside 51 Manchester Road, Denton, Manchester, M34 2AF 
Home Care Information
Comfort Call Tameside provides care and support to people who require the services of a domiciliary care agency. The offices of the agency are situated in the Tameside area of Manchester.
Care Home Services
Personal and intimate care : Yes, offers care for Personal care 
Caring for adults over 65 yrs : Yes, offers Caring for adults over 65 yrs Dementia : Yes, offers care for Dementia Learning disabilities : Yes, offers Learning disabilities care Physical disabilities : Yes, offers help with Physical disabilities Sensory impairments : Yes, offers help with Sensory impairments Substance misuse problems : Yes, offers Substance misuse problems -
Care location and near by additional services
Patient Ratings
Excellent Good Ok 1Poor Terrible 3Patient Reviews
Comfort Call Tameside
By: Tracey Rating:.. 
Oct 10 2018 We gave comfort call a 4 week trial due to mother inlaw having Alzhimers,made complaints day one and every other day only 2 calls were logged also poor record keeping,carers not reading persons notes,15 mins calls yet in and out in 3 mins list is endless.
Original Comment Report...Reply from Comfort Call Tameside
Thu, 11 Oct 2018 15:41:51 +0100
We are very sorry to hear that your experience with Comfort Call didn't meet your expectations. We would like the opportunity to discuss this with you and would invite you to make contact with our Regional Director Wendy McCall on wendy.mccall@candchealthcare.co.uk so that we can investigate and take appropriate action to improve our service.Comfort Call TamesideBy: Anonymous Rating:.. Jan 28 2017 The staff who work at Comfort Call deserve a medal. They must have to cope with a colossal amount of complaints, rather than the management / owners, from clients and their families who are frustrated with the lack of service they are paying for. My mother has been left for 8 hours today between toilet calls. Her 2pm dinner time call turned up at 7pm after many calls of complaint and 3 hours of being told they will get someone there ASAP. In the past she has been left for 16 hours in a urine soaked bed, as the night time call came early and the breakfast call came at 12 noon. Bearing in mind my mother has a history of severe pressure sores, this is unacceptable. I feel so sorry for the poor carers who have to come and face clients who are at the end of their tether with the company. I always make sure they know that my complaint is not with them, although I'm sure there are many who are not so understanding, but with the managers who do no have the required amount of staff to client ratio, causing people like my mother to suffer in a urine soaked environment!
Original Comment Report...Reply from Comfort Call Tameside
Thu, 02 Feb 2017 14:20:41 Z
We were very sorry to read about your experience. We work very hard to ensure that the services we provide are up to the expected standard and aim to use any complaints as an opportunity to learn and improve. We would therefore invite you to make contact with our Regional Director, Wendy McCall (wendy.mccall@comfortcall.co.uk) so that we can discuss your concerns in more detail; we can assure you that your complaint will be taken very seriously.Comfort Call TamesideBy: Anonymous Rating:.. Aug 24 2015 Very disorganised care company. Poor management. high turnover of carers. Carers given insufficient time to complete calls. Avoid!!
Original Comment Report...Reply from Comfort Call Tameside
Tue, 25 Aug 2015 09:22:40 +0100
We are very disappointed to hear that you were dissatisfied with the service you received from Comfort Call, especially as at our last CQC inspection, we were found to be compliant on all outcomes. We would invite you to contact the manager at the local office directly to discuss any particular concerns you might have and, failing that, to contact head office on 020 8795 6500. It is always our intention to provide the highest quality service and when we fall below that expectation, we try to do something about it. Thanks for your feedback.- Write a Review
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