Careline Homecare (Tameside)

This company is awful my dad as 4 visits per day 30 mins they stay for 5-15 mins each visit plus they have been leaving is front door open for 12 months I complained nothings done no apology only we will speak to the carers joke and today I went to my dads to find a burglar in is house he got in because they left the front door open i attempted to apprehend him he got away i phoned careline they said we will look into it then they rang my brother saying i was abusive to the operator then I rang the police also social services police also rang careline because they was not happy with what they had to say about the matter social services are talking to them about the incident plus they want to pull all the times they have been visiting they aint happy about any of this hopefully they will sort it out but this company is disgraceful

My great uncle is being cared for by this company, I am not happy that they only stay for 5-10 mins when it should be 40mins X 4 times per day. They are polite and lovely to chat too but from me photocoping their daily report, it states that they only make a brew, and empty his urine pot....something I find unacceptable that they are charging him a fortune and we have yet to see a cost or the bill. I think that this is going to an expensive experience for just so little time they spend there. It's just a shame I can't do it, but with my expertise knowledge with safeguarding and policies, I will be carefully monitoring my great uncles care more.
Original Comment Report...

Recently, careline looked after my Mum at home, paid for by Mum. Most of the carers were bright and cheerful. Some carers would stop only 5-10 minutes, for what should have been 40 mins. A number of other issues were repeatedly raised with the manager, these were met with denials and defensive responses. I would urge other users of this and all home care agencies to become informed in Health&Social Care guidelines, standards and policies. Info can be found on the SCIE or skills for care website.
Original Comment Report...