Caring Direct Ltd

Decided to appoint caring direct for my mother's care and subsequently regret this decision within one week. Start of care a Saturday in october having paid 7 days in advance for two carers for 30 minutes, the first few days a learning curve for both subsequently by the Wednesday a visit was completed in 15 minutes with tasks not done and again on the thursday the visit rushed and my mother not feeling bathed. Upon raising this with the office they stated that the minimum payment is 30 minutes not the visit. Luckily decided to record the visits, nice girls more trainning required and with all my mother's grand children at universities these recordings could be coming to a social media near you soon..??,, My thoughts...??...Pro-rata probably the dearest "care" company in the ...........
Original Comment Report...

I'll begin with a little background. My elderly mother suffers from dementia and life long mobility problems which have worsened with age. My father, up until last January, was her care provider. In January 2015 he suffered a stroke, no doubt due to the pressure of caring for mum. Enter caring direct. Most members of their staff have failed to provide what she most needs-assistance with mobility. There have been exceptions, there have been exceptional carers who do everything that is needed. But the majority of the carers simply quote the 'no lifting' policy and watch my father, a 78 year old stroke victim, do the lifting. He has his own mobility problems and is sometimes liable to stumble. I understand the need for the policy. I can understand the carers wish not to injure themselves. But surely there must be an answer that isn't my father doing the lifting! Early on some carers said if mum had appropriate hoists etc then they could manage the handling. So now we have a hospital bed, an othopaedic chair that raises and lowers and another piece of equipment to help her stand, I forget it's name. It's still my dad doing the lifting. Surely if they feel there is inadequate equiptment they should be contacting the relevant body to get it out in place Social Servics OT's etc. It's academic now because my father's has told them not to come anymore as he found the whole situation too frustrating. My parents have been badly let down by this company and Adult Social Care as well. There is a lot of money being spent here with a net benefit of almost nothing. My only footnote is to say thank you to the one or two individual carers who have done a fabulous job.
Original Comment Report...