Boston West Hospital

From arriving to leaving my care was exceptional ! All staff are very professional , efficient, kind and caring and must say all look very clean, tidy and professional.The hospital itself is exceptionally clean and very quiet ,.Nurses put me at ease as I was a little nervous about procedure, everything was explained clearly and precisely and any questions I had were answered.Both my surgeon and anasthesatist came to me beforehand and again explained everythingTheatre staff all exceptional.Thankyou to the two lovely recovery nurses, very kind and caring.Tea and biscuits were brought to me while recovering and Also while waiting to go home.I would definitely attend Boston west hospital again if the need ever arises.l would like to give a big thankyou once again to all at Boston west Hospital and a special thankyou to my surgeon and his dedicated team of professionals.i will definitely be recommending Boston west Hospital.you are treated with compassion and dignity and not just a number! Well done to all !!

Reply from Ramsay Healthcare UK Operations Limited
Mon, 22 Jul 2019 11:20:52 +0100

Thank you for leaving your great feedback, we are delighted to hear that you felt at ease in the hospital, and your comments have been shared with the team. Wishing you all the best in your recovery.

I have been impressed with all staff I have had contact with on my visits to Boston West . However I would like to especially praise the high standard of care offered by the theatre staff who were reassuringly kind and professional. The care extended to a call made to my home the following morning to ensure I was well and if I had any further questions or need of support.

I recently underwent a routine gynecological procedure. From the moment I stepped in the door to the time I left, I was treated with respect and dignity. I was extremely impressed with the way that I was kept up to date with timings, what would happen next and with the procedure itself. The nurse who admitted me was the nurse who was in charge of everyone at the hospital. She was wonderful. She put me at complete ease and explained everything clearly to me. The other staff were also very helpful and treated me like a real human being, an individual, rather than just a patient or a number. The doctor who carried out the procedure also came to see me before the procedure just to reassure me and have a chat about what he was going to do. After I had the procedure I was looked after very well, and given tea and biscuits and a full explanation of what to expect over the coming 24 hours. The following day I had a phone call from the hospital, asking me how I was feeling which i thought was fantastic. The lady who called was more than happy to listen to me and answer the questions I had - it was nice to think that somebody had actually taken the time to call me and check that I was doing ok. I cannot thank the hospital and staff for their kindness and professional approach - I have never experienced this type of care and aftercare in any of the hospitals I have been in.

Reply from Ramsay Healthcare UK Operations Limited
Thu, 13 Dec 2018 16:15:20 Z

Thank you for leaving your great feedback, we are so pleased to hear that you felt completely at ease during your stay with us, and aftercare. Your lovely comments have been shared with the staff and we wish you all the best in your recovery.