Bideford Hospital

Reply from Northern Devon Healthcare NHS Trust
Tue, 01 Oct 2019 11:47:00 +0100

Thank you for sharing your feedback with us and I am sorry to learn of your young grandson’s accident and his attendance at the Minor Injuries Unit (MIU) at Bideford Hospital. I am glad he felt safe and cared for by the two nurses who treated him and that he would not be scared in the future if he unfortunately has another accident, although I sincerely hope this is not the case. I have shared your kind comments with the Manager of the MIU where they will be gratefully received and shared with staff. Kind regards Jill

Reply from Northern Devon Healthcare NHS Trust
Tue, 01 Oct 2019 13:05:00 +0100

Dear patient Thank you for sharing your feedback with us and I am sorry you had a poor experience at Bideford Hospital and were unhappy with the attitude of the nurse practitioner. I would welcome the opportunity to look into your concerns in order to provide you with a full investigation and response, and would ask that you either telephone or e-mail the Patient Advice Liaison Service (PALS) on 01271 314090 or ndht.pals@nhs.net for further support. Although you raise concerns, it is pleasing to know that you were seen quickly and initially assessed by a healthcare assistant who was kind and efficient. Kind regards Jill