University Hospital (Coventry)

Reply from University Hospitals Coventry and Warwickshire NHS Trust
Thu, 26 Sep 2019 09:47:40 +0100

Hello, Thank you for sharing your recent positive experience of General Surgery at University Hospital in Coventry. I was heartened to read that you were taken such good care of during your time at the hospital and that your procedure went ahead without any issues. I was pleased to read that your nerves surrounding the procedure were put at ease as a result of the staff you were in contact with and wish you a swift recovery. We are very sorry for the initial issues you faced with regards to the administration surrounding your operation. If you would like to raise this further, please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk Alternatively, you can write to us at the following address: - PALS University Hospital Clifford Bridge Road Coventry CV2 2DX If you do decide to contact us, please make us aware that you have left comments on the NHS website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203

Reply from University Hospitals Coventry and Warwickshire NHS Trust
Thu, 26 Sep 2019 09:23:52 +0100

We are sorry that you have faced issues with parking at the hospital. An ANPR controlled parking system has been installed and signage is in place across the site to try and ensure that all visitors are aware of the changes. Information on the changes is supplied on the entrance to all car parks and in multiple locations throughout the hospital, with payment machines for the car parks situated in the main reception. These machines are visible upon entering/exiting the hospital and are signposted with ‘Parking Payment’ written on the front and sides of the machines. To enable us to investigate further for you, please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk Alternatively, you can write to us at the following address: - PALS University Hospital Clifford Bridge Road Coventry CV2 2DX If you do decide to contact us, please make us aware that you have left comments on the NHS website. We appreciate you taking the time to share your feedback. We welcome all comments - both positive and negative - as it means we can better understand what is important to our patients and visitors to continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203

Reply from University Hospitals Coventry and Warwickshire NHS Trust
Mon, 23 Sep 2019 10:38:48 +0100

Hello, We are very sorry for the issues encountered by yourself and your husband throughout his stay at University Hospital in Coventry. To enable us to investigate further for you, please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk Alternatively, you can write to us at the following address: PALS University Hospital Clifford Bridge Road Coventry CV2 2DX If you do decide to contact us, please make us aware that you have left comments on the NHS website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203