I was booked to have an MRI today and when waiting outside realised I needed the toilet so the nearest place to me was the endoscopy unit in car park 1. I went inside to ask if it was possible to use the loo and was told by the member of staff on reception that they would need to check. A senior nurse came and spoke to me in what I feel was utter disgust at the fact I dare ask to use the facilities ! I found their tone and manner incredibly rude and I was so shocked! All they had to say was unfortunately our facilities are for endoscopy patients only and I would have accepted this gracefully, however their response was so shocking to me. I work in the NHS myself, and I was so disappointed to be spoken to in such a way. The fact that I had nothing to do with them or their unit was beyond me, they seemingly couldn’t even be bothered to tell me where the nearest loo was! What a shame that this was my first experience of your staff at this hospital. I think maybe some patient experience training is required for this particular member of staff.