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- Hospital Information
- Heartlands Hospital is a care provider near Birmingham and provides a list of NHS procedures with quality scores and reviews available to compare below if available. This provider has 589 reviews with a rating of 3.9 out of 5 and a CQC rating of No Rating.
Maternity Performance The table below is a standard list of maternity metrics that are complied annually for hospitals in England. You can use this list to see how Heartlands Hospital is doing in areas that may be important to you. Health Metric Detail Indicator Annual number of births Babies born 9,908 Assisted deliveries Babies delivered assisted 41% Being left alone when worried As expected - 7.1 in patient survey 7.1 Breast feeding initiation Breast feeding initiated within 48 hours 70% Clear communications As expected - 9.2 in patient survey 9.2 Confidence and trust As expected - 8.7 in patient survey 8.7 Elective caesarean Babies deleivered as elective caesarean 12.6% Emergency caesarean Babies delivered as emergency caesarean 15.3% Involvement in decisions As expected - 8.4 in patient survey 8.4 Participation in the National Pregnancy in Diabetes Audit Yes Partner /companion involvement As expected - 9.4 in patient survey 9.4 Unassisted deliveries Babies delivered unassisted 38.0% -
Care Provider Location and near by additional services
Patient Ratings Excellent 322Good 74Ok 296Poor 28Terrible 27Patient Reviews
Heartlands Hospital
By: echosm77 Rating:.. 
Aug 19 2018 Positive staff feedback
Reply from University Hospital Birmingham NHS Foundation Trust
Fri, 14 Sep 2018 12:08:54 +0100
Responded: 11.09.18 Dear echosm77 Thank you for taking the time to post your comments regarding the x-ray department at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Best wishes Patient Services TeamHeartlands HospitalBy: Anonymous Rating:.. 
Aug 13 2018 Appalling Patient Care
Reply from Heart Of England NHS Foundation Trust
Wed, 22 Aug 2018 15:35:42 +0100
Responded: 22.08.18 Dear Anonymous Thank you very much for your comments regarding your recent experience in Accident and Emergency at Heartlands Hospital. I am very sorry that you found the response from the receptionist to be unacceptable and the general care and attention by staff to your fathers condition uncaring. If you would like us to look into this matter further, we would need some more information from you to identify your father on our system and his consent that he is happy for us to take this forward. Please contact 0121 424 0808 at your convenience or by email: bhs-tr.Complaints-ConcernsandCompliments@nhs.net We look forward to hearing from you and once again thank you for providing your comments, patient feedback and a positive patient experience is extremely important to us. With kind regards Patient ServicesHeartlands HospitalBy: Rich23 Rating:.. Feb 15 2023 Have been trying to contact the department today 14 times and no one picks up the phone. The calls are being redirected to the CPAP line and this then is not answered. The mask is a critical part of the apparatus and not being able to get a simple replacement even when you offer to go in at ones own inconvenience to collect a spare/replacement. Yes you can leave a message only if you call after 1400hrs, with a possibility they call back next day. Not sure what they think you do on the intervening nights sleep. Poor service.
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