I have been with tesco opticians for 2 years in those 2 years the optician we had was good but the service of tesco opticians as a service provider was absolutely disgraceful. They ignored calls and failed to deliver contact lenses after signing up. They took direct debit payment but failed to deliver the contact lenses. My daughter needed them for school she couldn't see without them but still they failed to deliver even after calling them at.least twice a week. Nobody called us back or followed up my calls. Eventually after payments were taken out for 4 months without any contact lens being delivered I cancelled my direct debit and asked for full refund. I had to email their head office and they refunded me however the contact lens they sent for myself and my daughter were of such poor quality we were unable to use them. We are now happy customers of specsavers. We will never use tesco opticians burnley again. Very very disappointed with their complete services and customer care.
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