This opticians used to provide good service under the ownership of Alan Tyler. Sadly, he has sold it. Now, these opticians are awful. They lack sensitivity when dealing with elderly patients, especially when carrying out the diabetic eye screening. There's a young Indian optician, called Nikil or Nikit. He lacks professionalism and customer service. He has a very 'woody' personality (reminds me of Liz Truss). No wonder our healthcare is in such a bad state. This guy reminds me of a work experience student who has lost the will to live. Not sure if he is a locum. Definitely needs to be on a performance plan. I shall report him to the OCCS. Such people should not practise in this profession. Move aside and let someone else, who is more dedicated, to do this task.