I bought a pair of Nike Frames in July 2015 from the Plymouth Extra Tesco Opticians. The frames came with a two year warranty. At the beginning of this year the frames started to corrode. The nose supports in particular started to turn green with a crystalline material on the surface. It is all quite unsightly and in relation to the nose supports really uncomfortable. In between the lenses and the frames rust is appearing. I took the frames back to Tesco. The response is this: The frames have reacted with the natural oils in my skin and this can sometime happen. In future buy titanium frames. We are not liable........Really!! So my skin oils are different from the rest of the population? I think not - or perhaps the Nike Frames are simply substandard? - more than likely! I took the matter to the CEO of Tesco - who replied in the same manner as the opticians. I have never experienced such appalling and arrogant customer service. I will never return as a customer.
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