I felt ambushed and rushed in to buying their most expensive pair. Trust has completely gone and won’t be using Specsavers again.

The cost was very misleading due to their complete lack of knowledge about how claiming NHS costs works. I don't trust that the sight test was done accurately because it was rushed through and I didn't even answer every time before we moved on to the next question. They didn't have the contact lenses I wanted, so were unable to do the contact lens check, but, when I booked the appointments over the phone, they had not told me that the lenses were not in stock, so I still have to go back to an optician (though I won't be going to this one again). There was no discussion or testing of what contact lenses I wanted or may need before a type was recommended for me. I didn't feel listened to and I do not have confidence in the competence of the professionals. Good point: the reception and phone staff were polite.
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