I asked for an appointment and prices before coming in. I made it clear over the phone what type of treatment was needed. When arriving, the doctor was very thorough with my test, however when I went to the counter for payment I was told I had to pay for a treatment I did not ask. This wasn’t explained to me before the examination and I was expected to pay extra for the treatment I had received. This was a very disappointing surprise especially when I asked the receptionist for extra information before coming in. People should be told in advance what kind of treatment are going to be performed on them. Being asked to pay for treatment you have not asked for is not ok. I was not given my prescription on the grounds that the manager was busy. I was told this was going to be sent to me by post. Very unprofessional behaviour from the receptionist. I will not be returning to his optician.
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