Had a broken lens on a pair of sunglasses that was not bought from them. After discussing this with them they helped and provided excellent service. Brilliant and lovely people will recommend to anyone who is into designer sunglasses and would like to be presented with a smile this is your shop.
Original Comment Report...

I am one of the lucky ones who don't need spectacles at 68 years of age and after an unsatisfactory experience at a well-known high street chain, where I was seeking an eye test on medical recommendation, I called into John Lewis Bluewater to make an appointment. I was asked if I wanted an immediate appointment - which was accepted. After a few minutes' form filling my eyes were examined and vision tested in a professional and competent manner. Bearing in mind that it was about 20 years since I last ventured into an opticians I was pleased to find that spectacles were not necessary and I did not suffer any hard-sell techniques that one reads about so many times elsewhere. There were other customers in store collecting their spectacles or having adjustments made and they all seemed very happy. First class customer service - with integrity - putting some of the other outfits to shame!
Original Comment Report...

I bought a pair of prescription glasses from John Lewis in Cardiff. Received exceptional service from start to finish. Had a small problem with my frames after 8 months of wear and again received a no quibble repair service. Nothing is too much trouble and I felt highly valued. Will definitely be buying my next pair of prescription glasses and sunglasses from John Lewis in the future. Can't recommend them enough!
Original Comment Report...