I went into the store 25/7/2016 with my 2 children. My son's prescription is very high and cannot see without his glasses. The staff were very unhelpful and said my son will still come back with his glasses broken and I need to train my child to not break his glasses. The staff member said they swear on their mother's grave it will about again. I was very shocked that even though in this year my son has only replaced his glasses twice and I was there 2 weeks ago because the pins came off. I pay for his glasses but this member of staff spoke to me so rudely in front of my children and other customers. This is utterly unacceptable and I said I will go somewhere else, I was told I could just leave that it is not like a GP surgery. This particular optician and the people that deal with customers don't care and I was in that place after dropping my kids in school because they say the open at 9.30am. Customers was waiting from 9am and they did not come to open the store until 10am. They don't care and I will never recommend them to anyone. Customers are the reason they are opened for business and if customer are treated rudely for the service they are providing and the customers are paying for then what? Bad service and unacceptable staff behaviour.
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