I thought instead of going to a franchise I choose independent optician, seeking a good service and supporting independent business, despite being more expensive! I was seen by the optometrist Mr Ronaghan, who was very professional and knowledgeable. But John, the gentleman who deals with executing prescriptions and ordering lenses was very incompetent, rude and unprofessional. For 2 months he couldn’t get the right lenses ( 3 times got the wrong lenses) and Since my first appointment in February until April he made me going there almost every other weekend and eventually he left me with a pair of lenses that I couldn’t see through them! Every time I wanted to complain and asked for the manager , he said “I’m the OWNER and manager” ! His language was always very patronising and always implying that YOU DONT KNOW WHATS GOOD FOR YOU even if it is a pair of glasses that you know YOU CANT SEE THROUGH THEM! He even admitted over charged me for £80 although he refunded the money eventually.