2 Reviews Specsavers Opticians (Bournemouth Visionplus Ltd) 80 Old Christchurch Road, Bournemouth, Dorset, BH1 1LR Phone : Web :http://www.specsavers.co.u.. Email :. Status : Closed 
- Optician Information
- Specsavers Opticians (Bournemouth Visionplus Ltd) is an optician near Bournemouth and provides a list of services listed below if available. This optician has 2 reviews with a rating of 3 out of 5.
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Specsavers Opticians (Bournemouth Visionplus Ltd)
By: Steve Rating:.. 
Feb 15 2019 purchased a new pair of reading glasses in September, and had the anti reflective finish and tinting at an additional cost. After wearing them for several months I noticed that I could not wear them in the sun without being totally blinded, and while away recently in a very sunny Morocco I could not even wear the glasses at all. My partner purchased glasses the same day as myself and had the same additions (anti defective and tint) also has been having trouble keeping the glasses on in the sun. We returned to Specsavers and explained the situation, only to be told that we should wear sunglasses in the sun. What’s the point of paying for these extras if they’re useless when the suns shining? Then we were told that since it was after 3 months there was nothing they could do. I’m so annoyed! I have shopped at Specsavers several times before and paid for the tinting and antinreflectives previously without any issues. Specsavers have just lost two customers. I will never shop there again. I’ll be going to a real optician for my next pair of glasses.
Original Comment Report...Reply from Specsavers Opticians (Bournemouth Visionplus Ltd)
Mon, 25 Feb 2019 11:16:11 Z
Hello, Our vision is to passionately provide the best value eye care to everyone, simply, clearly and consistently, exceeding customer expectations every time. I was concerned to read your dissatisfaction with our customer service and your Specsavers experience. We pride ourselves on our professional and courteous service and we are sorry if on this occasion that was not your experience. We would like us to look into this further, please could you complete the following form and provide us with more detail so we can have your concerns looked into: https://www.specsavers.co.uk/news-and-information/customer-service/contact-usSpecsavers Opticians (Bournemouth Visionplus Ltd)By: Anita Bengtsson Rating:.. 
Oct 11 2018 After being told 2 days earlier by a man that my specs could not be repaired,were a discontinued range and were not under warranty, I returned to the shop , and agreed to buy a new pair . However, I was lucky enough to be attended to by another person, who went beyond the call of duty, discovered they were still within the years warranty, and went to look for the same frames in some drawers , and replaced the lens into them, costing me nothing. If she had just listened to the other members of staff, I would have had to pay for a brand new pair of reactolight bifocals, costing me a great deal of money again, and I can`t thank her enough for being so on the ball, and caring. I think she deserves a promotion.
Original Comment Report...Reply from Specsavers Opticians (Bournemouth Visionplus Ltd)
Fri, 12 Oct 2018 15:03:54 +0100
Thank you for your feedback. If you would like us to look into your experience further, please kindly complete the following webform - https://www.specsavers.co.uk/news-and-information/customer-service/contact-us- Write a Review
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