Services have really dropped in the last 2 years, it's the quantity not the quality that matters now. Mistake after mistake, regularly, some notes are missing. Staff shortage, not just once but continuously. Specialists seem to be highly qualified but surely, whoever manages is, needs to look around. Opening times are not updated, by the way, it has changed. Also, just a friendly suggestion, please invest in the cleaner, the place needs a good tidy-up and good clean, especially in Christine's (founders) old room. My parents decided to be tested in a different place in May, after being there since 90's.