My eye test was fine with a very nice man. His female colleague, front of house was also helpful. Unfortunately a condescending, rude man hanging around the desk made the whole experience horrible. I presume he was the owner of the franchise. What a nightmare! They should ask him to stay at home, they would make a lot more sales. Because I decided against his overpriced spectacles he thought I had only gone in for the cheap eye test. I didn’t even know about the cheap test until I got to the shop and thought at first that this was a bonus but should have known better. I would avoid this place at all costs!

Worn glasses for 40 years, never had a problem . Paid over £700 for varifocals, couldn't see as well as my old prescription . Took them back and the member of staff was very rude, arrogant and condescending in their manner towards me in front of staff and customers. Most upsetting experience.
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