In March, I received an email reminding me I was due for an eye examination, which also advised me I could book a hearing check as part of my appointment. However, when I tried to book a combined eye and hearing check, I was informed the hearing health check was unavailable, because it was not offered to people in my age range (too young), notwithstanding there was nothing in the email I received about an age restriction on the offer. I reminded them that I have a brain tumour (vestibular schwannoma) wrapped around the nerve connecting my brain to my right ear. The tumour is growing, and I am on a waiting list to have surgery to prevent the tumour from continuing to grow. It is therefore very important that my hearing is monitored regularly to establish the extent to which my hearing is deteriorating due to the tumour growth. Thereafter, I was advised that in view of my circumstances, a combined hearing test and an eye examination would be conducted on 24 March 2023 at 9:45am. During the hearing test, I reminded the audiologist of the importance of ensuring that my audiogram results (which confirmed that the hearing in my right ear is irreparably damaged because of the tumour) are forwarded to the hospital as soon as possible. I was assured this would happen. After my audiology appointment, I was advised by the receptionist that I would not be seen for my eye test for another two hours. No reason or explanation was given for this gap, or an apology, so I had no option but to return home and come back in the afternoon. On return, the optician gave no reason or explanation, or an apology, for the lengthy delay in seeing me, notwithstanding that the appointments had been scheduled to take place consecutively. I do not consider that the £64.00 fee I paid for my eye test was commensurate with the poor quality of service I received. Thereafter, I was notified by the hospital that my surgery would take place on 26 May 2023, subject to the audiologist sending my test