My mother went to a high street chain of opticians who told her she might have a cataract but gave her no further information. As her eyesight began to get worse I took her to Parley Optometrists who are specialists in this area. The optician was friendly, professional, examined my mother's eyes carefully, confirmed exactly what was happening with her cataracts and explained what needed to be done. As a result, my mother ended up having surgery at Bmth Hospital and she can now see clearly. Highly recommended.
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Had an eye test today. The quality of the facilities and care from the opticians is very good. However, after having finished the tests I was made to wait 20 minutes to confirm the frame details. I believe this was because a woman turned up with no appointment with a glasses frame that needed fixing. Instead of making her wait, she was dealt with immediately whilst I sat twiddling my thumbs. I nearly walked out. Get your customer service sorted out.
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I was seen today at short notice. Staff were really great, they really care about their patients and spend time discussing and explaining condictions, many thanks for the reassurance and advice. I wouldn,t go anywhere else. Highly recommend to anyone. 5 star service.
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