The Optical service is excellent. However, nobody answers the telephone even though the web-site indicates that the premises is open! An answering/ring back service should be in place. I have tried to contact you because you left a message about making an appointment on my answerphone which I picked up on Tuesday having returned from holiday. I have since spent a lot of time trying to contact you by telephone as that’s the only contact detail I have - holding on for a long time in the hope of leaving a message - to no avail. I live in Ashby so it’s a car ride for me to come into Melbourne. I would be very grateful if you would ring me on the number you have for me in your records as soon as is feasible. Janet Godwin PS I do not want this posted in your reviews - I’m using this as a means to contact you. Thank you.