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Patient Ratings | ||||||||||||
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By: | Anonymous |
| Feb 3 2013 | |||
went to get an eye test and filled in appropriate forms to receive nhs eye test and glasses as i am in receipt of esa. i was informed by the optician i need two pairs one for reading and one for distance. after my test another person sat me down and asked me how much i would like to spend on glasses even though they knew i was on benefit. i explained could not pay towards the glasses they asked what type i was looking for ,they then went to a drawer and got a load of glasses that were the total opposite of what i wanted they all looked like the ones that were available in the 1980s i felt very humiliated and they repeatedly asked what do i want to spend and commented how i had spent 30 pound in there 2006 i explained my circumstances were different in 2006 and how i was leaving the shop as i was made to feel very uncomfortable. They were trying their best to get me to spend money i did nt have. not once was i shown what was available to me i took my script and went to another local optician was shown what was available free of charge and what i would need to pay for i ordered 2 pairs of modern colourful glasses and was treated with a lot of respect never again will i go to gains i did go back to the shop and told the receptionist how i was made to feel they said they'd pass my comments to them i will be going back tuesday to show them my glasses and to ask why i could nt of had them off gains.or more important the service i received from them i would nt recommend anyone to go to gains on breck road. |
By: | Graham |
| Jun 7 2013 | |||
Went into this shop to find two sets of glasses, for our 9 year old boys. The 1st thing to say is the poor stocks of glasses. All the nice one's you have to pay for :-( " So I ordered two sets of glasses £70.00. Was not told I could go & look at some other shops.. So I called up later the same day to cancel the order. I was told no way - your not getting to money back. So I asked have the glasses been made yet.. ?? No not yet they said !!! So why can't I cancel the order ?
"Cos you have placed a order .. " Q. Do I have a cooling of time ? - No they said ? The N.H.S Web site says I do !!! - So I called the N.H.S Up & they said I can cancel the order :-) Am am very happy .. So I called the shop back .. Can I have a refund .. No they said :-( Now am not very happy.. :-( So J.H GAINS 12 The Mail L5 & 10 County Rd Walton L4 .. I have a Question for you ? WHY ARE YOU TRYING TO BREAK THE RULES !!!
MR G JONES |
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