Previous experiences with a major High Street corporate have been less than satisfactory, leaving me with the strong impression that the primary purpose was to sell me frames and expensive lenses (and they didn't do that very well either) so I decided to try this Liverpool independent. I couldn't have been happier with the experience from start to finish. The eye examination was meticulous and unrushed, and whereas in the case of the previous examinations at the corporate I'd felt it was a tick-box exercise conducted against the clock, in this case the examination was responsive to my particular circumstances in the way it was conducted. It wasn't rushed and full explanations were given. I felt very comfortable that the optometrist was doing her best for me. This was a second examination within 6 months (following a second cataract surgery), so I really didn't want to throw out a new frame; the High Street corporate had been very negative about putting new lenses in the frame - a negativity reinforced by the outrageous price quoted to do so! Silverbergs were very happy to reuse the existing frame...it was they who suggested it as an option in my circumstances. The new glasses were ready for collection within the week, and are excellent. Five stars for service, attitude and competence. I'll be back for some prescription sunglasses soon!
Original Comment Report...

I have used this optician for a while now and have been thoroughly impressed by their service. My eye-test was conducted in a very thorough fashion and the diagnosis later confirmed in a hospital appointment. Staff are extremely helpful and accommodating and have excellent taste (and patience) when it comes to advising on frames (thanks!).
Original Comment Report...

I have been a client of the optician and their team for many years purchasing both prescription glasses and sunglasses from them. I have constantly been impressed by the level of service and professionalism at Silverberg's. The team are always happy to adjust my glasses as they suffer wear and tear in the mountains. Indeed, 6 months ago I stupidly sat on them and thought my fairly new Hardy Amies frames were a write-off. The technician got them back like new. This is a level of service not available on the Internet.
Original Comment Report...