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Patient Ratings | ||||||||||||
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By: | Bill Metcalf |
| Jul 7 2023 | |||
The incompetence of this optician is beyond comprehension. I was reviewed post-cataract surgery and advised that my second eye required surgery. I explained that there was a six week 'window' to do this as I would then be abroad for 8 weeks. Apparently, a delay beyond my period abroad would require me be seen as a new patient with a completely fresh assessment by the provider.. (a) The referral letter was delayed by 14 days. (b) It was then sent marked 'No further action requiired'. In the meanwhile both the provider and I had telephoned Murphy Opticians multiple times and - (c) I was advised that they had tried to contact me but had recorded my telphone number incorrectly (numbers reversed) inspite of being a patient for ~10 years with my detials being checked at each visit. (d) Indirectly, the provider (SpaMedica, who have been MOST helpful) were blamed and there was not a vestigae of an apology. This is totally dreadful service and I would recommend avoiding this Optician for any serious requirements. |
By: | Anonymous |
| Oct 3 2022 | |||
My recent, annual, examination was, once more, a triumph! A highly significant, positive development/improvement in the condition and health of my eyes was detected and impeccably described, accompanied by clear, crisp unequivocal advice upon the continuing maintenance of my current lifestyle and medicinal regime. This appointment was comprehensively informative, motivational and thoroughly enjoyable; beyond excellent with, in consequence, overwhelming reassurance! |
By: | Anne |
| Aug 5 2023 | |||
I have been a patient for a few years. They have always been helpful. Recently my frames broke. I had them for a while and they were from a previous optician who had retired. Nicola recognised having seen the frame before and found it in a catalog. This meant I was able to keep my existing lenses ( my sight had not changed). So grateful for her insight and help. |
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