Mis-informed by the optical dispenser regarding delivery times for my new sunglasses. Advised it would be a week, yet two weeks later I'm still waiting on the frames arriving and lenses have not even been inserted yet. My cancellation was refused event though no service has yet been provided or product dispensed. Upon following up with the optical dispenser 10 days after I placed my order, their attitude over the telephone demonstrated a total lack of customer service and their behaviour was completely unacceptable and contentious. Without doubt retraining is necessary in customer skills and courtesy if this member of staff is to continue to represent the company. Indeed their own boss advised me that they had been on the receiving end themselves of such "emotional behaviour" on occasions. What should have been a pleasant experience and with the hope of really good service having paid over £550 has turned out to be incredibly disappointing. University Vision has totally lost my future custom. Obviously this optician would claim that there are two sides to everything but in this instance, they have refused to acknowledge mine as their customer or show any regard or value. This is my opinion and experience of dealing with this optician.
Original Comment Report...