Date: 27/5/2023. After repeated visits to this branch, long delays to receive an order of specs due to the mistakes and total lack of customer service of the branch manager, Angelika, we came back to collect the contact lens prescription. We did present a voucher provided by Vision Express with a free eye test and a discount for glasses or contact lenses. If the discount applies to contact lenses, a contact lenses test was obviously included. She once again showed her arrogance, stiffness and total lack of customer service trying to charge us for the contact lens prescription. Honestly, she should not be allowed to work for Vision Express. She makes this shop look cheap, and unappealing.

I booked an online appointment for me and my partner for contact lenses because it was advertised as 10£ for the test. When arrived waited for about 20 min. My partner was first to be seen and no-one told us the price of the actual contact lenses test. Because I have referred that it was 10£ the optometrist went to check with the manager and that’s when she told us it was 35£ each. I couldn’t believe it!!! After being there and done the test that’s when they tell us??? And actually just because I have said it was 10£? I was really cross about it but in the end my partner needed to pay 25£ For his test and I wasn’t seen. Don’t think it’s fair to pay 35£ for something that they finding actually advertised well enough.
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