I came to this opticians expecting to get a good service. After being told I didn't need an eye test as my prescription was still in date I went ahead and chose prescription sunglasses for reading which I wanted to take on my holiday to the Caribbean. The first time I wore them I noticed my kindle concaved and narrowed at the bottom, I tried wearing them again and the same thing happened so decided it was best not to put them on anymore. On my return home I took them back and was told the prescription was correct which I disputed as the prescription that came with the glasses was different to the one I held. After a week I was asked to come back with my reading glasses so they could be checked and was told by the optician they were wrong and not my sunglasses, again I disputed it and was told " it is like buying a new pair of shoes and they have to be broken in and maybe my brain wasn't connecting with the new glasses" at this point I was not happy at the customer service I was being given by a so called professional. After checking the prescription of my glasses against the prescription of my sunglasses it was realised that I had been given the wrong prescription and was told someone will have to answer to this, I was then offered to have them put right which I declined. We are told it is important to wear eye protection in strong sunlight and I didn't expect to be sold glasses that could have caused damage to my eyes. It would have been nice to have got an apology but it seemed it wasn't to be. I was refunded in full. Needless to say I will not be a returning customer.
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