Call are not returned. They don’t really care about good customer service, or answering requests, Which mine was as simple as asking for an email with my current prescription. Never going back !!

I had very expensive glasses made up - frames £450 and lenses £500 for top of the range products - and i have very strong complex lenses. I also had another pair reglaed with same lenses. Both pairs completely messed up. They gave me my money back, but left me out of pocket having ruined my original frames. No compensation for my loss or trouble. Not happy!
Original Comment Report...

Upon explaining we sought children’s frames, that we had the prescription and the nhs voucher the staff immediately directed us to SpecSavers or Boots in nearby Oxford St explaining that, for children, they stock only Ray Ban frames that are very expensive, and anyway, they didn’t have any in the required size - but they didn’t enquire as to what size was required or look to see. One rather got the impression, by their manner and tone, that they were offended by the letters ‘nhs’ and/or felt we were not appropriately attired for their ‘expensive’ establishment. Hilarious! But not smart business because they offended not potential customers but existing customers - both my wife and I already wear their very expensive glasses!!! Going forward we will follow their advice and advise others to do so, fortunately, we can report that Vision Express in Oxford St stock a selection of Ray Bans frames (and much else besides) for children and as I write these words, two pairs are being crafted ready to collect in about an hour. Superb! Thanks for the advice! I wasn’t expecting to have two pairs today!!! I had to wait nigh on two weeks fo collect my very expensive glasses.
Original Comment Report...