This establishment deserves no stars. It was quite simply shocking. Eye test started approx 30 mins late. The problem came when I tried to buy the lenses for the expensive glasses I had chosen. I had to deal with someone who admitted he was not qualified, couldn't answer any of our questions, and was - to put it bluntly - bordering on the moronic. He called my local optician but couldn't understand the measurements he was given for my varifocals, nor what kind of lens I needed. I had no confidence at all that he was capable of understanding the lens that would suit me best, let alone work out the different steps for the varifocals. This for a pair of glasses which would have cost me a minimum of £650. An hour later I finally asked to speak to someone qualified, who clearly could not be bothered to help and frankly could not be less interested. I left after spending 2 hours there with only the eye test to show for it. I have no idea how or why this shop still exists and I can only assume it is a franchise that has nothing to do with Boots. It should be closed down, though judging by the equally lamentable service other customers were experiencing it will die a natural death. I certainly won't be going anywhere near a Boots optician ever again. Shame on Boots for allowing its brand to be associated with such abysmal service.