I had problem with a optical retailer and a love one suggested Paine and Hunter. Initially, I thought that due to the racial difference, they will be snobbish and stereotype but they were rather like my day-to-day next door friendly store. The optician was competent and friendly. I will also say they offer diverse and inclusive service. Laura was helpful in choosing the frames and there were a couple of price-friendly frames. Her dad understood my accent (even when I was couple of steps away from him, trying to be discreet by whispering to the staff in front of me ??). My needs as a person with dyslexia & dyspraxia were put into consideration. Though there was one or two hiccups, they took steps to rectify and offered good gestures. They provide consented information.

From the time the appointment was made until the collection of the specs, I was overwhelmed by the professionalism and friendliness of everyone who worked at the shop. On my first visit my eyes were thoroughly checked and examined and a visual check confirmed the necessity for a new pair of specs. Within a short period of time I received a call to collect the new pair and thoroughly recommend this company, as they provide an excellent service. Will definitely return in the future.
Original Comment Report...

Having worn glasses for over 50 years, I can honestly say that this company give the most thorough and friendly service I have experienced in any of the many other opticians I have visited, so much so, that I have not taken my business anywhere else for the past 20 odd years. Nothing is too much trouble for the staff, the ophthalmologists are highly competent and friendly. About 6 years ago, I recommended that my elderly mother switched from her optician, with whom she was dissatisfied, to Paine and Hunter. They have been so patient with her and when she was not well enough to visit the shop, came and did an eye test for her at home.
Original Comment Report...