I made an appointment by telephone on the 20th February at the Chester-Le Street branch and was told the first available appointment was on Monday the 24th February at 2,25 but to be there 10 minutes before the allotted time. I agreed to this and thought I was so lucky getting an appointment so quickly. On Monday the 24th February I entered the shop at exactly 2.15pm to find 3 receptionists deep in conversation.one did come to deal with me fairly quickly and asked for my name and dob which I told them. They told me I wasn't on the system and I told them again I had made the appointment by phone to which they replied your not on the system. I was given no apology or even the offer of another appointment which I was most disgusted about. I told them I would go to another optician to which they didn't even reply to. I was really upset by this treatment as all my family have been using Specsavers along time. My husband called in 20 mins later and took his name off your mailing list and I am certain the rest of the family will follow suit. I don't think there is any need for this type of service if the receptionist concerned cant be bothered to be helpful I really don't think she is suited to this type of employment A very unsatisfied customer Ruth Barry ,
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