I have never before had such incompetence when dealing with an opticians. Not only did I have 2 eye tests where they could not get my prescription correct, so I had to go to Vision Express for it, but when they then used this to put into my glasses, they still got it wrong. I know this because I bought a brand new pair of glasses elsewhere with my correct prescription and they are brilliant so the fault lies totally with Tesco. They also have no complaints process at all!!! I have emailed and called over 20 times in last month to try and sort this as I have no confidence in dealing with the relevant optician again, but they just ignore me. I will tell everyone I know to never never use Tesco opticians! If you read this, trust me, avoid them!
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Been back now with arms coming out of socket of frames twice in a very short period each time told will repair yes they did last tine around 6 to 8 weeks ago.optical manager said this should be ok now. Well its gone again, ive now tried glueing myself still no good.i wouldnt even take back again to Colney hatch, Tesco fed up never again and ive had enough of being fobbed off
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