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Patient Ratings | ||||||||||||
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By: | Sue |
| Jul 3 2018 | |||
Having visited the store this morning I would like to thank the member of staff who helped me very much for the wonderful, friendly and efficient service she provided. She went above and beyond and achieved the impossible with my husband's glasses. My husband is recovering from a stroke and she took all the time and understanding to provide a solution. Thank you so much, you made my day! |
By: | Mr Andrew Champion |
| Apr 25 2014 | |||
Had a eye test a few weeks back now and was told I needed a new pair of glasses... fair enough test was done in a correct way...
But went back to see which glasses I wanted to order today to find out that I would have to have yet another eye test just because staff at the chineham (Basingstoke) opticians had not even put me in as a nhs patient so they then tried to tell me I needed to pay for glasses all because they had not done there paperwork properly... so even though I have had an eye test not 2 weeks ago, I was told that they had put me in as a private patient not nhs this was after waiting for 25 minutes before the optician actually told me this so I was waiting around all this time to be told that the staff here had made a complete cock up and wasted my time basically, so I now would have to got through the whole procedure again of an eye test just so that I can get the same results wasting my time and the opticians time all to get the same results so that I can then waste even more of my time with another appointment..
Am very annoyed today for being left hanging around for over half an hour all to be told that I would have to have yet another eye test just because as far as I understand staff cant do there job properly here... |
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