1 Reviews Specsavers Home Visits Unit 4a Arena Business Centre, 9 Nimrod Way, Ferndown, Dorset, BH21 7SH Phone : Web :.. Email :. Status : Closed 
- Optician Information
- Specsavers Home Visits is an optician near Ferndown and provides a list of services listed below if available. This optician has 1 reviews with a rating of 1 out of 5.
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Specsavers Home Visits
By: Anonymous Rating:.. Apr 4 2019 I contacted Specsavers at home, to arrange a domiciliary visit for my husband who is quadriplegic and on a ventilator. I was contacted by a customer services advisor who commented "does he have a bit of arthritis that stops him attending the shop". He then went on to inform us that they would visit when it was suitable for them, not my husband's condition or my work commitments. I have rang up and made an official complaint over 2 weeks ago, but no one has bothered to contact us from the company to discuss this situation. If this is how there advisors treat potential customers, there isn't much hope for existing customers.
Original Comment Report...Reply from Specsavers Home Visits
Tue, 09 Apr 2019 10:27:44 +0100
Hello, Our vision is to passionately provide the best value eye care to everyone, simply, clearly and consistently, exceeding customer expectations every time. I was concerned to read your dissatisfaction with our customer service and your Specsavers experience. We pride ourselves on our professional and courteous service and we are sorry if on this occasion that was not your experience. Please could you complete the following form and provide us with more detail so we can have your concerns looked into: https://www.specsavers.co.uk/news-and-information/customer-service/contact-us- Write a Review
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