Told me I would have to pay privately for my medicine due to dr error. 25 minutes on the phone to my Drs, who told me it was utter nonsense. When I phoned back with details from drs a lady called Kerry repeatedly hung up on me while laughing. When she finally asked me what I wanted I complained that she had repeatedly hung up on me. She ranted at me before I asked for a manager, whereupon she ranted loudly and openly about me [by name] to the manager and handed the phone over. The manager said she would deal with Kerry and that a mistake had been made with my prescription which she would fix. Meanwhile Kerry could be heard audibly slagging me off [again by name] to anyone who would listen in the pharmacy and the manager declined to intervene and tell her to stop. They have offered to deliver my medicine now because of the hostility I would have to face going into the pharmacy!! Was given number for Lloyd's customer services who have agreed behaviour was disgusting and they are investigating. No customer service, hostile, rude and aggressive and openly shouting about confidential customer conversations!! It ended with me being in tears following the vile behaviour of the staff. I now have to find a new pharmacy as the manager did not seem to feel Kerry's behaviour warranted action. As a manager myself I am disgusted and would never sit by while my team verbally abused a member of public! Hopefully the regional management will take appropriate action where the local manager chose not to. Definitely NOT recommended. In the last 4 years there have been repeated errors made in dispensing my medicine and this is just the last straw frankly. My drs said it is not uncommon due to the high volumes they dispense...and recommended I change pharmacy!