Well Handforth - 110 Wilmslow Road
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1.5 
2 Reviews Well Handforth - 110 Wilmslow Road 110 Wilmslow Road, Handforth, Wilmslow, Cheshire, SK9 3ES Phone : Web :https://www.well.co.uk.. Email :nhspharmacy.wilmslow.wel. EPS : Available Status : Closed
Well Handforth - 110 Wilmslow Road is a pharmacy near Wilmslow and provides a list of NHS and Non NHS services listed below if available. The pharmacy has 2 reviews with a rating of 2 out of 5.
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Patient Reviews
 | By: | Anonymous |
| Sep 25 2019 | ||
I've used this pharmacy for a number of years and until recently, it used to be very good.
However, they've introduced a new approach to fulfilling prescriptions. What used to take 2 days now takes 5 !
And this is the "improved" service.
I use the Electronic Prescription Service for repeat prescriptions whereby I can request my regular medicines from my doctor on-line and the surgery send the prescription electronically to my chosen pharmacy.
This takes 2 days from request to reach the pharmacy and before, the pharmacy could fulfill the prescription that day.
Now they have to send it l there prescription to a central hub and that takes another 3 days.
So, it's gone from 2 days to 5 and it's called an improved service.
I'm now actively researching an alternative pharmacy that understands customer service. Reply from Well Handforth - 110 Wilmslow Road Thu, 26 Sep 2019 15:24:31 +0100 Hello, Thank you for your message and I am very sorry to if the new system is causing you inconvenience. Please be assured that customer service is of paramount importance to us and we welcome all feedback, to ensure we are delivering an expert and professional service and are providing the best possible experience to our customers. As a business we have made the decision to remove some of the manual dispensing from the pharmacies and have this completed in a central location. Moving the dispensing of some regular monthly prescriptions off site (Central Fulfilment, CF) is a response to an NHS initiative which asked pharmacy chains to investigate “hub and spoke” models of dispensing. Removing some of the manual dispensing of prescriptions should allow more time for the pharmacist and team to provide other services, such as flu vaccination and medication use reviews, which offer long term benefits to patient’s health and wellbeing. Once the prescription has been received from the GP, it should then take a maximum of 3 days for the dispensed items to be returned to the pharmacy. The usual timeframe for GPs to return prescription orders to the pharmacy is 48 hours, this means we are asking a total of 5 working days for a prescription to be complete, from when a patient orders. We of course can do urgent or walk in prescriptions much sooner, however we do ask for the above timeframe for regular repeat prescriptions which patients know they need in advance. Once again, I would like to offer my sincere apologies for the inconvenience caused. If you have any further concerns relating to this incident, please do not hesitate to contact me or one of my colleagues in the Superintendent’s Team. Kind regards, Well Pharmacy Superintendent's Team | ||||||
| By: | Anonymous |
| Jul 22 2017 | ||
Absolutely appalling customer service when collecting my last prescription that had been prepared several days earlier (collection service). No explanation, comment, information by staff despite waitng an hour. Several other customers were equally exasperated having waited longer than myself. Considerable delays are commonplace collecting prescriptions and some are understandable. However, what has happened to simple good manners that should be the very least expected at all times! Reply from Well Handforth - 110 Wilmslow Road Wed, 26 Jul 2017 10:35:36 +0100 Dear Sir/Madam, Thank you for your feedback regarding our pharmacy in Handforth - 110 Wilmslow Road. I would like to apologise for any upset and inconvenience that may have been caused. We expect all our pharmacies to provide the best possible experience to our customers and therefore it is really disappointing to read of your experience. I would like to thank you for bringing this to our attention and providing us with the opportunity to put this right. Please be assured that we will provide this feedback to the branch team to ensure that appropriate action is taken to improve the customer service in the future. Should you wish to give us any further information please email yourexperience@well.co.uk Kind regards, Pharmacy Superintendents Team | ||||||
