We've made it our mission to take the hassle out of prescriptions. To do this, we're changing how we work so that we can give you more choice in how you get your medicines.
Whether you're under the weather or on long-term medicines, managing and collecting your prescriptions can add unnecessary extra stress. In the UK, the pharmacy model hasn't really moved on in the last 70 years, and we're working to change that.
Our pharmacies
We're developing a new store model which focuses on the things that matter most to our customers and fundamentally changes how our pharmacy teams work. We've redesigned the dispensing process and introduced new stock monitoring measures so that you don't have to wait for your medicines, and we've freed up our pharmacists to spend more time helping our customers.
As part of this, we're also bringing new technology into our pharmacies. This includes 24/7 prescription pick-up machines – meaning you can collect your medicine any time, day or night – and a text notification service, so we can let you know when your prescription is ready to collect.
Well - Heckmondwike - The Northgate is a pharmacy near Heckmondwike and provides a list of NHS and Non NHS services listed below if available. The pharmacy has 2 reviews with a rating of 3 out of 5.
Pharmacy Services
(NHS): Domiciliary support service
(NHS): Inhaler technique service
(NHS): Medication review service
(NHS): Post-discharge support
(NHS): Stop smoking service
(NHS): Supervised consumption of medicines
(Non-NHS): Blood pressure monitoring
(Non-NHS): Healthcheck
(Non-NHS): Inhaler technique service
(Non-NHS): Seasonal flu vaccination service (not at risk groups)
(Non-NHS): Stop smoking service
(Non-NHS): Vaccination service
(Non-NHS): Weight management
Appliance dispensing
Appointment booking available for consultations
Appointment booking for consultations not required
Medicines use review (MUR) service
New medicine service
Prescription collection from local General Practices
Private consultation room
Public Health
Seasonal flu vaccination service (at risk groups)
Care Provider Location and near by additional services
Patient Ratings
Excellent
1
Good
Ok
Poor
Terrible
1
Patient Reviews
Well - Heckmondwike - The Northgate
By:
Anonymous
Rating:..
Nov 10 2017
The pharmacist has no people skills never greets with a smile seems like a very biased, also the assistant is also very harsh when interacting with customers makes me feel very uncomfortable during and after each visit.Both these people need more training with how to interact with customers. Original Comment Report...
Reply from Well - Heckmondwike - The Northgate Mon, 13 Nov 2017 13:04:21 Z
Thank you for your message detailing your experience while visiting our pharmacy. I would like to apologise for any upset and inconvenience that may have been caused and thank you for bringing this to our attention and providing us with the opportunity to put this right.
I am very sorry to discover that the experiences with the branch colleagues made you feel uncomfortable. Please be assured that customer service is of paramount importance to us and we welcome all feedback, to ensure we are delivering an expert and professional service and are providing the best possible experience to our customers. Our colleagues are trained to deliver high standards of customer care; therefore, it is very disappointing to read your feedback.
We will share your experience with the Regional Manager responsible for the branch who will follow up with the branch team to ensure that appropriate action is taken to improve the service in the future.
Once again I would like to offer my apologies and assurance that your feedback will be followed up. Should you have any further concerns please do not hesitate to contact me or one of my colleagues in the Superintendent’s Team by emailing yourexperience@well.co.uk.
Kind regards,
Pharmacy Superintendent's Team
Well Pharmacy
Well - Heckmondwike - The Northgate
By:
Pauline
Rating:..
Nov 13 2017
I have been using Well Pharmacy in Heckmondwike for many years now.The dispensing service they provide is vitally important to the community and helps me a great deal in my role as a Carer.
The staff are all helpful, friendly and above all caring. They will all go over and above the expected service to try and help in any way they can.
Thank you to you all...keep up the good work. Original Comment Report...
Reply from Well - Heckmondwike - The Northgate Tue, 14 Nov 2017 16:18:40 Z
Good Afternoon,
Thank you for your feedback regarding the service you receive at the Well Pharmacy in Heckmondwike. It is great to hear that they provide a superlative service to you and that they are always friendly.
I will share your feedback with the team so that they are aware that their hard work and great service has not gone unnoticed.
Kind Regards,
Erica
Well Pharmacy Superintendent's Team
