This pharmacy has recently changed hands and is now a Well Pharmacy. Previously, a script would be emailed from the surgery to the pharmacy, where it would be promptly prepared. This has all changed. Your script is no longer filled at the pharmacy. Instead, it is sent to a 'hub' somewhere, where it is filled and then delivered back to the pharmacy at some future time. It is a low cost way of running a pharmacy chain (no need to stock meds at each pharmacy), but the impact on patient care is dramatic. When I attended on 20 December, I was told that my script would be sent to the hub and that I could not collect until after Christmas. A customer in front of me was told similar, and remarked that he had completely run out of his prescribed medication. Before him. an old and infirm lady was told the same thing and appeared very confused. She was advised to check back in 2-3 days. This is a classic example of a business being run purely to extract maximum profit from its clientele. A village pharmacy (in fact ANY pharmacy) should be service orientated, not purely focused on profit.