Well Chesterton - 21-23 London Road
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2 Reviews Well Chesterton - 21-23 London Road 21-23 London Road , Chesterton, Newcastle Under Lyme, Newcastle-under-Lyme, ST5 7EA Phone : Web :https://www.well.co.uk.. Email :nhspharmacy.chesterton.w. EPS : Available Status : Open
| Well Chesterton - 21-23 London Road is a pharmacy near Newcastle-under-Lyme and provides a list of services listed below if available. The pharmacy has 2 reviews with a rating of 1 stars out of 5. |
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Patient Reviews
 | By: | Anonymous |
| Apr 16 2017 | ||
The repeat prescription service is a laugh they are never ready even if you phone to ask if they will be ready.The staff are not very helpful and can be quite rude.They have a notice on the counter asking customers to treat the staff with respect well that has to work both ways.If you are owed any medication because it's not in stock you have to wait when you collect it should be ready for you to pick up.When this chemist was run by the co op l had no complaint whatsoever it has just gone down bank. Reply from Well Chesterton - 21-23 London Road Thu, 20 Apr 2017 13:48:29 +0100 Dear Sir/Madam, Thank you for your email below detailing your experience while visiting our pharmacy. I would like to apologise for any upset and inconvenience that may have been caused and thank you for bringing this to our attention and providing us with the opportunity to put this right. Please be assured that customer service is of paramount importance to us and we welcome all feedback, to ensure we are delivering an expert and professional service and are providing the best possible experience to our customers. All feedback and incidents are recorded on our database which is reviewed and evaluated on a regular basis and allows us to monitor the quality of service we provide and to take action where required. We will share your experience with the Regional Development Manager who is responsible for the branch and who will follow up with the branch team to ensure that appropriate action is taken to improve the customer service in the future. Once again I would like to offer my apologies and assurance that your feedback will be followed up. Should you have any further concerns please do not hesitate to contact me or one of my colleagues in the Superintendent’s Team by emailing yourexperience@well.co.uk. Kind regards, Well Pharmacy Superintendent's Team | ||||||
| By: | Anonymous |
| Apr 16 2017 | ||
I signed up for the repeat prescription service which used to be great,I was given a card with the date for collection could pop in and my repeat would be waiting not anymore your prescription goes into a tray alongside new scripts and then you have to wait your turn which could be up to half an hours waiting if your lucky.why on earth offer a service that you can't deliver.I was told to ring the chemist before leaving home to ask if my repeat was ready on numerous occasions I was told they were ready only to make the journey and find out they were not . I also think you should put complaint forms on the counter because not everyone has access to a computer I think you would be surprised at the response.A very disappointed customer. Reply from Well Chesterton - 21-23 London Road Thu, 20 Apr 2017 13:47:09 +0100 Dear Sir/Madam, Thank you for your email below detailing your experience while visiting our pharmacy. I would like to apologise for any upset and inconvenience that may have been caused and thank you for bringing this to our attention and providing us with the opportunity to put this right. Please be assured that customer service is of paramount importance to us and we welcome all feedback, to ensure we are delivering an expert and professional service and are providing the best possible experience to our customers. All feedback and incidents are recorded on our database which is reviewed and evaluated on a regular basis and allows us to monitor the quality of service we provide and to take action where required. We will share your experience with the Regional Development Manager who is responsible for the branch and who will follow up with the branch team to ensure that appropriate action is taken to improve the customer service in the future. Once again I would like to offer my apologies and assurance that your feedback will be followed up. Should you have any further concerns please do not hesitate to contact me or one of my colleagues in the Superintendent’s Team by emailing yourexperience@well.co.uk. Kind regards, Well Pharmacy Superintendent's Team | ||||||
