Reply from Well Alsager - Alsager HC Mon, 08 Jul 2019 09:26:02 +0100
Hello,
Thank you for message and I apologise for the poor service you received from our Alsager Health Centre branch.
We take your feedback seriously and the Regional Manager, who is responsible for pharmacies in this area has been informed. It is disappointing to hear that the new system is not suited to the time you require your prescription. Please note that you can opt out of both systems, you can remove your nomination from any pharmacy so that they are not issued electronically, you can also ask for your prescriptions to be dispensed at the pharmacy and not sent off centrally.
This system is to help reduce the work load of regular monthly repeat prescriptions for patients who order in advance. We understand this is not suitable for everybody, which is why this is not compulsory.
Please accept my apologies one more and thank you again for contacting us. If you have any future questions or concerns, you can email us directly at yourexperience@well.co.uk.
Kind Regards,
Well Pharmacy Superintendent's Team
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