Went to collect a perscription,after queuing for 15 minutes,I was told 15/20 minutes wait,I waited the full 20 to be then told they didn't have them,can I call back the next day after 11am,which I did,and stood in a queue again for 15 minutes,they couldn't find them,another 15 minutes later they found the item(not dispensed,and not ready)so waited again.There was another item issued by the Doctor Tuesday 20th,so I asked about that item,could I call back after 4pm..I called the next day early 9.10 am,NO PHARMACIST,so couldn't hand the item out,a locum was expected at 9.30...The staff were understanding and one showed empathy,but the organisation in this branch is beyond terrible,Whitworths need to get there basics sorted,I'm not blaming the counter staff or dispensers,this is a management fault and needs to be improved