Although I have been generally happy with the professional and caring service this pharmacy provides, unfortunately there have been a number of problems with their system for ordering repeat prescriptions. I made an arrangement with them to order my repeat prescriptions every 3 months and on a number of occasions I have come to collect the order a few days before it was due and found that it had not arrived. Yesterday when I came in (with only 4 days to go), they had not placed the order with my GP, so I had to take the prescription over to the GP, ring the pharmacy the next day to check it had arrived and then pick it up. The whole point in asking them to order my prescriptions was so that I didn't need to ring ahead or go back and forth between GPs and pharmacy. The most annoying thing is that I spent a lot of time working out a better solution with the prescription manager at my GP and the pharmacist to ensure that the medication would arrive well in advance - and that was very effective last time I picked it up (it was ready over a week ahead), so I'm not sure what went wrong. Unfortunately, the staff did not seem to accept any responsibility for the problems I have encountered, so I have decided to change to another pharmacy. I would recommend that they review their ordering systems, as I think it would provide a much improved customer service. Thank you to all the staff for your years of support, help and care through some very serious health problems I have experienced and I am sorry that we haven't been able to get to the bottom of the ordering problems! Maybe there have been problems with my GP too, we shall see how things go with another pharmacy anyway....
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