Caversham Pharmacy
| Share page |  |  |  |  |
1.6 
10 Reviews Caversham Pharmacy 59 Hemdean Road, Caversham, Reading, Berkshire, RG4 7SS Phone : Web :https://www.rowlandspharma.. Email :. EPS : Available Status : Open
We have acquired years of experience and knowledge to help improve the health and wellbeing of our customers and their families.
Our fully qualified pharmacists are on hand to listen, advise and answer any queries or concerns that you have about your medicines and with our Prescription Collection Service at your disposal, we can save you time and trouble too.
Rowlands Pharmacy is a pharmacy near Reading and provides a list of NHS and Non NHS services listed below if available. The pharmacy has 10 reviews with a rating of 2 out of 5.
| Pharmacy Services | ||||
| ||||
Patient Ratings | ||||||||||||
| ||||||||||||
Patient Reviews
 | By: | Anonymous |
| Jul 10 2019 | ||
I now use Rowlands regularly by ordering my partner's medication via Patient Access and so far have been happy with the service. After reading previous reviews it seems that last year's problems have been resolved. I hope so as my partner's illness is life threatening. With the attached practice taking on an extra 3000 patients due to another practice closing longer waiting times are to be expected. Reply from Rowlands Pharmacy Fri, 12 Jul 2019 11:40:15 +0100 Dear Sir/Madam, Thank you for taking the time to share your kind feedback about our branch. We are always pleased to receive positive feedback regarding branches where they are delivering the high standard of service we expect. Please be assured we shall share this with the branch team to ensure their good work is recognised and thank you for choosing to use Rowlands Pharmacy. | ||||||
| By: | Anonymous |
| May 28 2019 | ||
Never had any major issues using this pharmacy. I have a six-month supply prescription and often there will only be a limited supply in stock so I usually have to come in the next day or so to collect again.
It's convenient as it's joined to the GP surgery waiting room. Reply from Rowlands Pharmacy Tue, 28 May 2019 15:33:25 +0100 Dear Sir/Madam, Thank you for taking the time to share your kind feedback about our branch. We are always pleased to receive positive feedback regarding branches. Thank you for choosing to use our Pharmacy. | ||||||
| By: | Anonymous |
| Nov 1 2018 | ||
I have my prescriptions delivered to this pharmacy as a block, it is convenient as it is attached to the doctors and I never know when I am available due to work.
In fact I have trusted Rowlands to keep 6 months supply of medicines I rely on, on a daily basis. Over the last year I have seen a huge decline (as these other review point out), every review has terrible feedback and promising responses and yet no action has been taken.
It is easy to provide a canned PR response but when will any noticeable action be delivered?
I am not personally blaming any individual of the staff, but at the management and regional level they are understaffed and undertrained.
I would appreciate a response to this with a clear guideline of how and when steps will be taken to improve the pharmacy. As I said I have put trust in you to provide me medication. Reply from Rowlands Pharmacy Mon, 19 Nov 2018 14:33:04 Z Thank you for taking the time to share your experience as we welcome all patient feedback as this provides us with a valuable insight into our services from the patient’s perspective and can inform service improvement. Please be assured that we are very sorry to learn of your experience of this branch. We understand that you have issued a number of comments but as they are anonymous we are unable to provide specific responses. However, our Patient Experience Team would like an opportunity to discuss this incident with you and reassure you. Please contact them on 01928750548 or via email on complaints@rowlandspharmacy.co.uk. | ||||||
