I had been using this pharmacy for a number of years and always found the service good and staff polite and welcoming, bar a recent addition, unfortunately there have been changes recently which I don’t think have been thought through properly. For the purpose of saving paper we are now expected to go into the pharmacy and tell the server what repeat prescription we’d like in front of everyone, I certainly don’t wish to have my privacy and confidentiality compromised in this way and writing it down on a piece of paper and giving it to someone would be the same as the prescription form. I really do think that this pharmacy or chain if it’s all of them need to think about this and it should be addressed, I had thought that confidentiality was an important subject in healthcare in general. Previously I could get someone to hand my prescription in if I was at work and i’d collect it when possible, how would this work now? At least before they’d have the prescription and there are just some things nobody wants to request out loud! I will be changing pharmacy and I suspect I’ll be in good company. By the way, they should know that it is preferable to let people know about this sort of thing verbally and or by leaflet rather than have the server explain it when you come in and point to a sign on the wall which hasn’t been noticed because you don’t expect it or countless other reasons such as eye sight!
Original Comment Report...