I and my whole family is a very regular customer for many years, my son has a very serious eczema and as usual we ordered his repeat priscriptions which is originally prescribed by the hospital. When I called up the phamacy they insisted that they have received my son's prescription but I could collect one tub of Aqerderm Cream and they will deduct when they will receive the normal prescription which has been a regular pattern when prescription does not arrive on time. But the phamcist had to make a drama out a crisis and he refused what was promised over the phone and tells I had to go through 111 which as registered disbled I could not do that at the time normally due to long wait. I came a long distance from the other side of the town to reach the pharmacy but no consideration was given and I need to go home to take my medication for my transplant. When I was on the way home I called my son's surgery they informed me that the surgey called the pharmacy and emailed early that day that they had difficulty sending by electronic form and to ask they driver to collect prescriptions from the surgery but the pharmacy never bothered to read the email and no action was taken even it was an urgent medication request on repeat! The pharmacist Ajay Patel was very rude and very unpolite and made the situation worse by wasting my valuable time and the staff had falsely promised me that I can come all that way to collect a tub of cream which my son receives on repeat every two weeks as a regular customer. Looks like the pharmacy will now loose another customer for life by they stupid actions!!!

I and my whole family is a very regular customer for many years, my son has a very serious eczema and as usual we ordered his repeat priscriptions which is originally prescribed by the hospital. When I called up the phamacy they insisted that they have received my son's prescription but I could collect one tub of Aqerderm Cream and they will deduct when they will receive the normal prescription which has been a regular pattern when prescription does not arrive on time. But the phamcist had to make a drama out a crisis and he refused what was promised over the phone and tells I had to go through 111 which as registered disbled I could not do that at the time normally due to long wait. I came a long distance from the other side of the town to reach the pharmacy but no consideration was given and I need to go home to take my medication for my transplant. When I was on the way home I called my son's surgery they informed me that the surgey called the pharmacy and emailed early that day that they had difficulty sending by electronic form and to ask they driver to collect prescriptions from the surgery but the pharmacy never bothered to read the email and no action was taken even it was an urgent medication request on repeat! The pharmacist Ajay Patel was very rude and very unpolite and made the situation worse by wasting my valuable time and the staff had falsely promised me that I can come all that way to collect a tub of cream which my son receives on repeat every two weeks as a regular customer. Looks like the pharmacy will now loose another customer for life by they stupid actions!!!