Well Carlton Colville - Ashburnham Way
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3.6 
10 Reviews Well Carlton Colville - Ashburnham Way Unit 5, Ashburnham Way, Carlton Colville, Suffolk, NR33 8LG Phone : Web :https://www.well.co.uk.. Email :nhspharmacy.carltoncolvi. EPS : Available Status : Closed
Well Carlton Colville - Ashburnham Way is a pharmacy near Carlton Colville, Suffolk and provides a list of NHS and Non NHS services listed below if available. The pharmacy has 10 reviews with a rating of 4 out of 5.
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Patient Reviews
Well Carlton Colville - Ashburnham Way
 | By: | Unhappy customer |
| Sep 6 2019 | ||
33 minutes ago
Very untidy shop, pharmacist is different every week, usually ignorant. Prescriptions always take a week or more to be ready and items missing. Electronic ordering system does not work. Terrible customer service. If I could give it zero stars I would. Worst pharmacy I have ever used, I go elsewhere now. Reply from Well Carlton Colville - Ashburnham Way Fri, 06 Sep 2019 17:07:29 +0100 Thank you for getting in touch. I’m really sorry to hear you've been experiencing some issues collection your prescription from our Carlton Colville - Ashburnham Way branch I would like to apologise on their behalf. It's clear from your feedback that there have been some processes within the branch that have not been followed which have resulted in delays in your prescription being ready and, in some cases, items missing. I would like to assure you that I will be following this up with the branch manager to investigate further, as well as feedback on the level of customer service we expect from all of our branches and ensuring the team receive this feedback also. I sincerely apologise once again and if you have any further queries please do not hesitate to contact us at yourexperience@well.com. Kind regards Elliot Palmer | ||||||
Well Carlton Colville - Ashburnham Way
| By: | Anonymous |
| Sep 2 2019 | ||
i stopped going into this pharmacy ages ago because of the majority of the staff were rude but had to go there today as the other place didn’t have what i needed. Was hoping maybe things had got better but unfortunately not. People waiting for their medicine one lady said that she’d waited twenty minutes which is what it is but there’s no customer relation no apology. I only wanted to buy something off the shelf and once the people had gone the member of staff just went off i had to ask to be served but there was no friendliness or apologies. Maybe it’s a lack of staff members but they could still be friendly and polite obviously will not be going there again. Reply from Well Carlton Colville - Ashburnham Way Fri, 06 Sep 2019 17:10:56 +0100 Thank you for getting in touch. I’m really sorry to hear you've been experiencing some issues with the service of our staff at our Carlton Colville - Ashburnham Way pharmacy and I would like to apologise on their behalf. We expect all of our staff to maintain a high standard of customer service when dealing with any of our patients so it's disappointing to hear that this has not been the case, both in the past and on your recent visit. Please be assured that I will be following this up with the branch manager to feedback on the level of customer service we expect from all of our branches and ensuring the team receive this feedback also. I sincerely apologise once again and if you have any further queries please do not hesitate to contact us at yourexperience@well.com. Kind regards Elliot Palmer | ||||||
Well Carlton Colville - Ashburnham Way
| By: | Andy smith |
| May 7 2019 | ||
The staff are always rude and unfriendly and unhelpful everytime i visit,so much i am going to ask my doctor if i can use another chemist to collect prescriptions Reply from Well Carlton Colville - Ashburnham Way Mon, 13 May 2019 10:14:47 +0100 Hello, Thank you for your email and I apologise for the poor service you have received. Please be assured we take this feedback seriously and the Regional Manager, who is responsible for pharmacies in this area, has already been informed. It is disappointing to hear that due to the attitude of the branch team you have asked your GP to send your prescriptions elsewhere. We expect all our colleagues to be friendly and helpful, the Regional Manager will ensure your concerns are addressed with the branch team. I apologise again and thank you for bringing this to our attention. If you have any further questions, or concerns, you can always contact us directly at yourexperience@well.co.uk. Kind Regards, Well Pharmacy Superintendent’s Team | ||||||
